Store Policy
At Iris & Rose Gifts, I want to give my customers the most enjoyable shopping experience, one that will keep them coming back to my store time and time again. That’s why I believe that my store policies should be fair, clear and transparent. If you can’t find the information you’re looking for - please don’t hesitate to contact me today!
I believe in the quality of all our products but if for any reason you're unhappy with your product then please get in touch and I will be happy to discuss further options.
Refunds
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Unfortunately, due to the nature of the product being a custom made item, I can not accept any refunds. I will keep in contact with you throughout the process of making your tumbler and any changes that can be made will be advised to you before continuing to the next stage.
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Contact
If you need to talk to someone about your return or refund, I am here to help.
Feel free to email me at jo@irisandrosegifts.co.uk